Who we are

The technical experts behind safe AI for telecare.

Care3 is founded and run by a team of engineers focused on delivering secure and transparent AI systems for the social care sector.

Telecare is not a generic call centre

Alarm Receiving Centres operate in high-risk, regulated environments. Generic AI tools lack the rigid guardrails required when missed escalations or poor handovers carry clinical and operational risk.

Intoku is engineered for this reality. We prioritise deterministic controls, clear audit trails, and strict adherence to your established workflows—ensuring accountability remains non-negotiable.

Alarm and monitoring context

Telecare calls are not all the same. Alarm calls, welfare checks, failed-contact workflows, reassurance calls, and escalations need different handling paths.

Service-level pressure

ARCs and monitoring centres need to manage peak demand, response expectations, operator capacity, and service resilience.

Audit and accountability

Teams need reviewable records of what happened, who reviewed it, which workflow was followed, and why a case was escalated or resolved.

Human judgement

Urgent, sensitive, safeguarding, fire, low-confidence, and complex situations must remain within approved human escalation pathways.

Our industry expertise

Enterprise Generative AI

We have a proven track record of deploying Generative AI securely within complex, highly-regulated enterprise environments.

Telecare Protocols

SCAIP, NOWIP, and legacy analogue protocols are our bread and butter. We know how telecare devices communicate at a foundational level.

Technical Delivery at Scale

We bring serious engineering pedigree to large-scale deployments, from high-availability infrastructure to resilient workflow engines.

ARC Operations & Capacity

We have lived the reality of alarm-call pressure, operator workload, and the complexities of safe handover and escalation workflows.

System Interoperability

We have deep experience integrating with established ARC platforms, housing management systems, and proprietary telecare infrastructure.

QSF Standards & Compliance

We understand what it takes to maintain TEC Quality standards, generate audit evidence, and support continuous improvement in ARCs.

Commissioner & Provider Dynamics

We understand the dual challenges of the sector: commissioners require oversight and assurance, while providers need practical capacity.

Data Governance & Security

Handling sensitive health and social care data requires secure boundaries, transparent governance, and deterministic guardrails.

AI that stays within boundaries.

Intoku helps organisations put AI to work within their own operating model, with clear guardrails, escalation paths, and human review built in.

Customer-defined pathway
Your organisation defines workflows, service rules, escalation policies, and review points.
AI-assisted interaction
AI supports suitable conversations and routine workflow activity within those boundaries.
Deterministic control point
Retries, handovers, escalation, outcome capture, and audit events follow defined controls.
Human review
Operators and supervisors remain in control for urgent, sensitive, complex, or low-confidence situations.

AI that follows your operating model

Generic AI tools start with a conversation. Intoku starts with the workflows, guardrails, escalation rules, human review points, and audit records that telecare operations depend on.

Operating area	Generic AIPrompt-first	IntokuWorkflow-first
Operating model	Starts with open-ended conversations	Starts with your defined telecare workflows
Service context	Limited awareness of policies, SLAs, and local rules	Uses customer-defined guardrails and service logic
Control	Relies heavily on prompts and model behaviour	Runs through a deterministic control plane
Escalation	Handover points can be vague or inconsistent	Escalation rules are built into the workflow
Human oversight	Review often happens after the fact	Human review happens at the right decision points
Evidence	Hard to prove what happened and why	Creates audit-ready records of actions and outcomes

The result: AI that supports care operations without taking control away from the organisation responsible for them.

Controlled workflowsClear escalationAudit-ready outcomes

AI for services that cannot afford ambiguity

Intoku gives telecare teams more than a chatbot. It brings AI into defined workflows, with service-aware escalation, operator control, audit-ready records, and careful deployment built around your operating model.

Workflow-first design

Human-led controls

Standards-aware planning

Audit-ready activity

Secure operational thinking

Practical deployment support

Trust & Standards

Built with trust and governance in mind

Safe AI Adoption

How Intoku keeps AI-assisted calls inside deterministic, auditable operational controls.

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Trust Centre

Our approach to security, data protection, and operational governance. Check back soon — our Vanta compliance integration is in progress.

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EU AI Act Readiness

How we align with the upcoming EU AI Act, ensuring Intoku meets the strict obligations for high-risk AI systems in health and social care.

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Status Page

Platform availability, incident updates, and planned maintenance notices. Check back soon — automated platform monitoring is being configured.