Quality Intelligence

Reduce manual QA workload

See how Intoku Quality Intelligence helps telecare services review alarm receiving activity at scale, reduce QA workload, strengthen oversight and turn quality data into action.

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Automated Quality Assurance

Unlock the intelligence inside every call

Stop relying on random sampling. Intoku's AI instantly processes 100% of your alarm receiving data, transforming unstructured voice interactions into searchable, actionable insights that drive QSF compliance.
Automated Assessment

Every call is automatically transcribed and evaluated against your operating procedures without manual listening.

Instant Searchability

Find critical events instantly. Search your entire call history for specific phrases, behaviors, or escalation paths.

Actionable Insights

Identify coaching opportunities automatically. Move from reactive spot-checking to proactive performance improvement.

Reduced Staff Burden

Free your quality assurance team from hours of manual call listening so they can focus on coaching and delivering better care.

Automation Coverage+18.2%
100%
Automated
95.0%45,200
VS
Manual
5.0%2,380
x
Time SavedWeekly Report
82%
38%
Automated Capabilities
Compliance Checks100%
Call Analysis95%
Risk Detection88%
Agent Training75%
Reporting60%
Escalation45%
Quality Intelligence Metrics
98.5%Last 30 Days

Overall QA Coverage

x
Time Saved
1,240 hrs+34%
Calls Assessed
42,000+24%
Cost Reduction
35%+15%
Quality Score
87%
+38%
Hours SavedManual QA reduction
+1,240
Risk PreventedEscalations caught
+340
Recent Events
Auto-QACall Assessment
+100%
ComplianceWeekly Audit
+98%
Manual ReviewEscalated Event
-Action
Data ProcessingAlarms Analyzed
+10.5k
Quality ScoreOverall Average
+94%

Quality Control

Comprehensive QA Automation

Evaluate, govern, and improve call handling performance across your entire operation with intelligent automation.

100% Coverage
Move beyond 2% random sampling. Intoku reviews every call against your standard operating procedures.
Faster Discovery
Instantly locate specific call types, escalation events, or safeguarding concerns without manual listening.
Consistent Governance
Apply uniform quality standards across all operators, shifts, and sites for fair and objective assessment.
Actionable Insights
Aggregate performance data to identify training needs, process bottlenecks, and operational risks.

Who we help

Intoku Quality Intelligence provides robust assurance for the entire telecare ecosystem.

Commissioners

Ensure commissioned services are meeting quality and compliance standards.

Service Providers

Maintain high standards of care delivery with automated, scalable oversight.

ARC Operators

Receive targeted, objective feedback to improve call handling performance.

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Ready to save time on manual assessments?

Automate your telecare quality assurance with Intoku Quality Intelligence and free up your team for higher-value work.