ARC staffing calculator

Model ARC staffing before pressure builds.

Estimate peak operator cover, rota headcount and capacity gaps using alarm volume, handling time and planned scale assumptions.

Peak staffing requirement

8operators

Required on shift now to meet the modelled busiest-hour demand.

Gap at busiest hour: +5 operators

Based on these assumptions, the model estimates 8 operators are required on shift at the busiest hour, compared with 3 currently available. At 2x scale, this rises to 10.

Estimated total headcount required to cover the modelled peak across a 24/7 rota schedule, alongside anticipated alarm call volumes.

Scale impact

Current peak cover
Operators on shift

3/8

Peak shortfall
Operators required

5/8

Peak shortfall at 2x
With Intoku automation

7/12

FTE Operators & Call Volumes

FTE Operators Estimate+23%
Baseline vs Future
Current baseline
26Employed operators now
VS
At 2x scale
32Future requirement
Call Volumes
Current AlarmBaseline
10,000 calls / mo50%
x
Planned Scale2x
20,000 calls / mo100%
x
Current Operations

Demand

10,000
39.5

Handling time

5 min

Current cover

3

How many operators are available at your busiest time?

Future Operations
2x

Model how staffing demand changes as alarm volume grows.

20%

How much of your call volume will be handled by Intoku AI Agents.

Assumptions & Methodology

Disclaimer: This calculator estimates staffing pressure using public QSF reference points and a contact-centre staffing model. It is not a QSF compliance assessment, audit, quotation, payroll calculation, tax advice, pension advice, or Intoku pricing. Actual staffing requirements depend on call mix, shift design, escalation policies, supervision, contracts, technology, local procedures, and professional workforce planning.

Plan capacity before pressure builds.

Intoku helps teams understand demand, model workload and use automation to reduce avoidable operational pressure.

Talk to us about ARC capacity
0%

Of pendant triggers are non-critical false alarms

0%

Of total call volume caused by accidental activations

0s

Target to answer 97.5% of calls under TSA SLA standards