QSF-aligned planning tool

Model review workload before it becomes hidden admin.

Estimate review hours, staff cost and FTE impact for QSF-aligned call sampling, evidence capture and monitoring activity.

Review hoursAudit workloadEvidence captureStaffing impact
Review sampling
Adjust these sliders to match your organisation's QA sampling policy.

Total headcount of operators subject to monthly quality-assurance audits.

2
1
1
Review time and cost
Adjust how long each review takes and the loaded hourly cost of admin or QA staff.
12
18
18
4
£24
37.5
20%

Use this for employer costs, supervision overhead, QA meetings, reporting time, and local admin burden.

Monthly review workload

33.6hrs

7.8 hours per week on average

Estimated monthly human review effort

Sample breakdown

108 samples / month
Routine call audits48 · 44%
x
Emergency-service audits24 · 22%
x
Fire alarm samples24 · 22%
x
Additional samples12 · 11%
x

Why this matters

Quality reviews are often treated as a small recurring task, but monthly sampling, evidence capture, feedback, and reporting can quickly become overbearing for control-centre teams as call volumes and sampling requirements only continue to increase.

108Total reviews

Monthly call samples

£968£29/hr loaded

Monthly staff cost

0.2£11,612/yr

FTE equivalent
Assumptions & Methodology

Disclaimer: This calculator estimates control-centre admin effort using public QSF reference points and configurable local assumptions. It is not a compliance assessment, audit plan, quotation, payroll calculation, or Intoku pricing. Actual workload depends on your audit scope, quality framework, technology, evidence requirements, contract, supervision model, and local operating procedures.

Reduce review pressure without losing oversight.

Intoku helps structure call evidence, surface review queues and keep human reviewers focused on exceptions, escalation quality and operational learning.

Talk to us about review workload
0mins

Target evidence-capture time with Intoku summaries

0%

Coverage across all calls for proactive theme surfacing

0%

Reduction in routine compliance admin workload